Delete your StatIQ account

You can delete your account yourself, in the app or on the website. This page lists exactly what is deleted and what is kept. Your graded picks stay in the public record under an anonymous name.

How to delete

In the app: Settings, then Delete account, then confirm.
On the website: sign in, open Account, choose Delete account, then confirm.
Without signing in: email support@statiqsports.com from the address on the account and ask us to delete it. We act within 30 days.

What happens to your data

Deleted

The email address on your account (replaced with a placeholder that points to no one)
Your username (replaced with an anonymous name like “statiquser123456”)
Your saved research, notes and alert rules
Your fantasy rosters
Your synced bankroll history and unit-size timeline
Any linked Kalshi key
Your messages to support
Your invite code, referral link, goals and plan preferences
Your link to a payment customer record, and any membership (cancelled)
The internet address and browser stored with your Terms record (blanked)
Text you typed into a creator-program application (platforms, pitch and our review note are blanked; the application’s status, audience size and dates stay), and the name of any group you created (replaced with a neutral name; the group stays for its other members)

Kept, and why

Your graded picks: paper bets, parlays, pick’em and pool entries, under the anonymous name and without your email. The public record is append-only, so it cannot be quietly rewritten. They stay at the same profile link, on the leaderboard and visible to anyone who followed the account, so someone who knew the account can still recognise it.
Your record of agreeing to the Terms: the version, wording and date only. The internet address and browser stored with it are blanked. This is how we prove what you agreed to, including for billing disputes.
Referral records and the credit ledger, which are money records.
Small account records: which emails we sent you (not their content), your one-tap survey answers, group and follow links, when your free trial started and ended, your plan status, book unlocks (which market prices you opened in a week), our log of payment events (event and customer ids, no names or email), and an older bankroll record (starting balance and unit size) if you have one.
We may also keep a code made from your email address. It does not store the address; it can only be used to check whether an address has already had a free week.
Your sign-in record (the email you signed up with) at our sign-in provider may remain for a while, or until you ask. A deleted account can never use it. Email us and we will remove it.
Payment records held by our payment processor, Stripe, under its own rules and legal obligations.
An account entry with no email or personal details, so the record still has an owner.

When it happens, and whether it can be undone

Right away, when you confirm in the app or on the website: any membership is cancelled, the account is closed, and the email, username and saved content listed above are removed. If the page shows an error, your account may not have been deleted yet, or the removal of your sign-in record may still be in progress. Try again, or email us and we will finish it.
May take longer: the sign-in record at our sign-in provider, and the payment processor’s own records. Deleting by email takes up to 30 days.
Deletion cannot be undone. We cannot restore a deleted account.

Membership and billing

Deleting the account in the app or on the website cancels any active membership at the same time, so you are not charged again. You do not need to cancel first.
If the cancellation cannot be completed, the account is not deleted and you can try again.
Questions about a charge or refund: support@statiqsports.com.

See also the Privacy Policy and the Terms of Service.